Cell Phone Rental FAQ
- Will my phone work outside the United States?
- So how come your phone will work outside the United States?
- How do I know what type of phone I need?
- How do I order a phone?
- What accessories come with the phone?
- How do I get my phone?
- When will I receive my phone?
- How do I return my phone?
- Does my rental period include shipping and return time?
- What if I return my phone late?
- What if my rental is more than a week but less than a month?
- What are the costs associated with renting?
- Can your service be added to my cellphone?
- How am I billed for the rental?
- Do you require a deposit?
- What is an authorization?
- Do you accept Debit cards?
- When will I billed for the rental?
- What do I do if I lose my phone?
- Will I be able to make calls as well as receive them?
- Will my phone have voicemail?
- Will I be charged for voicemail calls?
- Will my phone be able to send and receive text messages, e-mails and pictures?
- What are the charges for text messages, e-mails, and pictures?
- Is there a cancellation fee?
- What if my phone is not working?
- When is my phone activated/deactivated?
- I am going to be on a boat or in an area where regular cellular service is not available, what are my options?
- Do I need a Satellite Phone?
- I am unfamiliar with a satellite phone, what is it and how does it work?
Probably not- most U.S. phones only operate on U.S. systems and U.S. frequencies.
Allcell has phones that operate on all the various systems around the globe.
Most destinations can be serviced with a regular cellular phone appropriate for that area. Simply indicate your specific destination and we will provide you with the correct phone.
In the event you are going to be at sea or in a remote area, a Satellite phone will probably be appropriate. Check with us and we will advise you accordingly.
You can order your cellular phone online or you can request that an Order Form be faxed or emailed to you. Complete and return the Order Form to us.
We will confirm your order by fax or email.
All phones are shipped with a wall charger, 2 batteries, International adapters (where needed), car adaptor, belt clip, a carry case, dialing instructions and FedEx return packaging.
Phones are normally shipped via FedEx (2 day delivery). There are other delivery options available. Please see “Shipping and Returns”.
One to two business days prior to your departure date
Allcell provides a pre-addressed, prepaid return FedEx envelope with all shipments.
Your rental time does not include in transit time.
Allcell Rentals will prorate your rental period for any additional days.
Allcell prorates all rentals and will automatically charge the lowest rate applicable.
Rental Rate
Airtime Rate
Delivery/return
Sales tax - applies to equipment delivered and to be used in Pennsylvania ONLY
No. Allcell provides you with a phone and a phone number.
You can forward calls from your own cell phone or landline phone to your rental phone. Please check with your carrier as forwarding charges and airtime may apply.
The credit card you provide us with when ordering will be charged after the phone has been returned. For all other types of payment contact Allcell Rentals directly.
Generally a deposit is not required, however we do take an authorization on all rentals.
An authorization is not a charge, however it will affect your available credit for 3 to 7 days depending on the bank that issued the credit card. The authorization self expires at the end of that period.
American Express customers - the authorization has no affect on your credit line.
Yes, however due to the nature of the card we suggest another type of payment. Debit cards treat an authorization as a charge and immediately reduce your funds.
Usually billing occurs within a few weeks after the return of your phone.
Immediately contact Allcell Rentals (24 hours a day - 7 days a week) at 215-985-2355 so we can suspend the service. You will be responsible for all calls until the phone is suspended.
You are responsible for lost or damaged equipment. See “Replacement Costs” on your order.
Voicemail is included with all phones except for a limited number of countries where it is not available. Check with us for details.
Yes, you will be charged for retrieving voicemail calls as well as for incoming calls that go directly to voicemail.
Generally - Yes, although some types of equipment in certain markets do not support these features. Please check with us for details.
Charges vary by country. Please check with us for details.
Generally - No, however if your phone has already been shipped you are responsible for the shipping charges. In the event the phone has already been delivered you are responsible for the timely return of the phone.
In the unlikely event you experience a problem or have a question regarding your phone or phone service please contact Allcell Rentals ASAP. International customers should call Allcell Rentals at 215-985-2355. Someone is on call 24 hours a day - 7 days a week. Be sure to provide us with a contact number other than your rental phone number. You will be reimbursed for any such call. See notice provided with your phone.
Allcell’s phones are always live in case of early departures or delays.
A Satellite phone will work virtually everywhere in the world - the middle of the ocean or in the desert. Communication is via satellite as opposed to cellular towers. As long as you can connect to the satellite your phone will work.
Allcell Rentals offers regular cellular service is over 220 countries.
If you will be on a boat/cruise or a remote location chances are you will need a satellite phone. The best way to be sure is to contact Allcell Rentals directly.
A satellite phone is somewhat larger and heavier than a cellular phone. In order to communicate, you must be outdoors and have a direct line of sight to the satellite. This is also true for receiving calls, consequently satellite phones are primarily used as “outbound” instruments. Satellite phones are more susceptible to dropped calls. Individuals calling a satellite phone should check with their long distance carrier for call rates. Most U.S. carriers charge $8 - $12 per minute to connect to a satellite phone.